Troubleshooting

Troubleshooting of the HomeWizard Link

My Link is offline. What can I do?
If the Link is offline and not able to operate with the HomeWizard Link app any longer, try to resolve this with the troubleshooting procedures below. You m...
Wed, 11 Sep, 2019 at 10:10 AM
Why is my device out of reach?
The device that has been paired is out of range of the link. This can have various causes, such as the failure of other electronics or obstacles such as con...
Thu, 6 Sep, 2018 at 1:08 PM
Where can I find my validation code ?
If you are having problems scanning the QR code during the installation process, after 30 seconds or so you can enter the validation code manually. The ...
Thu, 6 Sep, 2018 at 12:58 PM
I removed the battery and my device is still visible in the app. Why is this?
To extend the battery life of the device the test signal is not sent constantly. It is only sent every few hours or days. So when removing the batteries, th...
Thu, 6 Sep, 2018 at 1:10 PM
Will the Link work with existing installed 433MHz devices?
No 433MHz devices can be used with the Link. The Link can only communicate with connected devices that use the 'Home Wizard 868MHz frequency and proto...
Thu, 6 Sep, 2018 at 1:25 PM
What protocols are used in the Link?
The HomeWizard link only works with our own 'HomeWizard 868 protocol' and it is not compatible with ZigBee or Z-Wave protocols. Our experience is...
Thu, 6 Sep, 2018 at 12:54 PM
Error message 502
If you get the following error message; 'De 502 melding Bad Gateway:  No response received from ipc:///tmp/rf.sock' Indicates that your...
Fri, 1 Mar, 2019 at 10:43 AM
'Location aware' not works on iPhone
Location aware (geofencing) not works on HomeWizard Link with iPhone depends on which iOS you run on your iPhone. Since iOS 13, the way location permissions...
Mon, 18 Nov, 2019 at 1:57 PM